Licensed instructor and managing Esthetician. Founder of a growing retail cosmetics line. Accomplished professional with over 25 years experience in the beauty industry. Offers superb customer service proficiency and recovery. Mentors, develops and trains staff to uphold customer service standards. Motivated leader with excellent communication skills that drives high sales volumes in both slow and busy periods.
Sales and Marketing
Customer and Personal Service
Management of Personnel Resources
Education and Training
Service Orientation & Negotiation
Founder & Creative Director August 1995 – Present
La Chae Cosmetics, Richmond Heights, OH
Filled an industry Void by creating a unique cosmetic line targeted to meet the needs of women of color.
Developed the brand to become the only face salon in northeast Ohio.
Oversee activities directly related to making products or providing services.
Direct and coordinate the activities of the business concerned with the production, pricing, sales or distribution of products.
Determine goods and products to be sold and set prices based on forecasts of customer demands.
Plan store layouts or design displays.
Develop or implement product marketing strategies including sales promotions.
Monitor, role model and evaluate the customer service cycle and customer experience.
Executive Account Manager August 1974 – January 2000
SBC Global Business Services, Cleveland, OH
Confer with customers via telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints.
Ensure appropriate changes were made to resolve customer problems.
Solicit sales of new or additional services or products.
Recommend improvements to prevent further problems.
Monitor customer preferences to determine focus of sales efforts.
Represent company at trade association meetings to promote products.
Grace School of Cosmetology
Middleburg Hts, OH
Maple Heights High School
Maple Hts, OH
High School Diploma
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